Shipping & Delivery
By default, all orders are granted First Class Air Mail free shipping. If you live in Europe, normally you should receive your merchandise within 5-7 business days, 10-15 business days to Australia and Asia. Expedited shipments have a tracking number and can be traced online. You will receive automated notifications via email that will keep you up to date at all times.
These ETA's are non-binding estimates. However, even when we have no control over the postal/courier services we strive to achieve a fast delivery. During Holiday Seasons, some delays might be expected.
NOTE: We do not ship to Lockers
Unless specifically requested, your order will always ship: "Signature Required". We are not responsible for non-received merchandise claims, should you request the following delivery options from DHL or FedEx: "Signature Release" or "Locker Deliveries".
Returns & Replacements
We want you to be completely satisfied with your purchase. If you are not satisfied with your merchandise, we offer a hassle-free return or exchange program you can resort to within 30 days from the time your delivery took place. To be eligible for a return or exchange, the item must be in its original condition.
1. Every item is cataloged with the intent of accuracy. If any substantial defect, not described at GoAutographs, is found by the purchaser, item/s should be returned within our 30-Day Return policy for a full refund or store credit which will include original shipping costs paid by purchaser.
Please contact us for an authorization (RMA) number before returning your merchandise: customers@goautographs.com
2. GoAutographs.com is not liable for consequential damages or damages caused while merchandise is in transit, however, we always ship insured, this way you are always covered.
In the event of an unfortunate in-transit-damage caused by the shipping service, contact us immediately and we will help you with the process.
3. Each signed item is unconditionally guaranteed genuine without time limit. Should a third party's opinion deem an item to be "probably not authentic", original purchaser must contact us at authentications@goautographs.com.
The placing of an order constitutes knowledge of and acceptance of the above Terms of Returns and Refunds.
